Refund & Cancellation Policy
We want you to love learning languages with Subtra. If our software does not meet your expectations, we offer a transparent, hassle-free refund and cancellation process.
14-Day Money-Back Guarantee
If you purchase Subtra Premium and decide it is not right for you, you can request a 100% full refund within 14 days of your initial purchase date—no questions asked.
Merchant of Record: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles order returns.
1. Subscription Cancellation
You can cancel your Subtra Premium recurring subscription at any time with immediate effect:
- From your Paddle email receipt: Every invoice or receipt email sent by Paddle contains a direct “Manage Subscription” or “Cancel Subscription” link. Clicking this link allows you to cancel renewals in one click.
- Via Paddle Customer Portal: You can visit paddle.net to retrieve and cancel any active subscription tied to your billing email address.
- Via Email Support: Simply email us at support@getsubtra.com and we will cancel your renewal for you within 24 hours.
Upon cancellation, you will retain full access to all Subtra Premium features until the end of the current paid billing cycle. You will not be billed again.
2. Refund Eligibility & Rules
Initial Subscriptions (Monthly & Annual): Eligible for a full refund if requested within 14 calendar days of the initial transaction date.
Automatic Renewals: If your monthly or annual subscription renewed automatically and you forgot to cancel, you may request a refund within 48 hours of the renewal charge, provided you have not extensively consumed that billing cycle's quotas.
Promotional Free Trials: Our 1-month promotional trials do not require a credit card and carry zero charges. Because no funds are collected, no refund is needed.
3. How to Request a Refund
To request a refund, follow either of these simple options:
Email our team directly with your purchase email or Paddle Order ID:
support@getsubtra.comVisit Paddle's buyer support portal to inspect receipts and trigger immediate refund requests:
https://paddle.net4. Refund Processing Time
Once approved, your refund will be issued immediately by Paddle back to the original payment method (Credit Card, Debit Card, PayPal, or Apple Pay).
5. Chargebacks & Disputes
We encourage you to contact us at support@getsubtra.com or visit paddle.net before initiating a bank chargeback or PayPal dispute. We process legitimate refund requests promptly, and direct communication is usually much faster than formal banking dispute cycles.