How can we help?
Whether you have a technical question, feedback on video subtitle integration, or need help with your subscription, our team is here for you.
Direct Support
For extension issues, bug reports, and account questions.
Replies within 24h
Billing & Receipts
Managed by Paddle.com, our official Merchant of Record.
Instant receipts & lookup
Feature Ideas
Request new streaming platforms or language learning features.
Direct to product founder
Send a message
Fill in the details below and we'll open your default mail client, or write directly to support@getsubtra.com.
Common Support Questions
Where can I download invoices?
All receipts are emailed automatically by Paddle upon purchase. You can also visit paddle.net to download official VAT-compliant PDF invoices.
How do I cancel my subscription?
Click the “Cancel Subscription” link found at the bottom of any Paddle receipt, or email us at support@getsubtra.com and we will cancel it for you immediately.